Are you being served?

#262: What’s the most dreadful (or wonderful) experience you’ve ever had as a customer?

I can’t say that anything sticks out in my mind as extremely bad or amazingly good. However, at the moment, I am getting extremely poor customer service from Tesco’s – one of the UK’s biggest supermarkets. I made a complaint back in mid-July about how I was treated by a member of staff on a recent visit to one of their branches and was told by a member of the customer services team that I would be sent a £10 giftcard as compensation for the embarrassment and inconvenience I experienced. To this day, two months later, the giftcard has yet to arrive. And I know what you’re all thinking “it’s only £10, forget about it’, but it’s just the principle of it all. I’m the Customer Services Manager at my company and I wouldn’t dream of informing a customer that they would be receiving something from us and then never sending it… why would you want to make an unhappy customer even more unhappy?! It wouldn’t exactly restore your faith in said company, but I guess because Tesco are such a big company, they can treat their unhappy customers however they want and get away with it.

Sorry, I’m busy

#258: Tell us about a time when you should have helped someone… but didn’t.

Do chuggers count…? FYI, a chugger is an abbreviation of the term ‘Charity Mugger’, which here in the UK refers to the people that hang around crowded places (most frequently tube entrances/exits) trying to get you to sign up to a “one-off” charity donation, which turns into a regular one (commonly by text message). I have learnt that you need to continue walking, whilst saying “I already donate” in order for them to leave you be, otherwise they’ll send you down a huge guilt trip as to why you should donate in an attempt to get their commission. This makes me sound like a selfish individual but when I can, I do donate. Plus, even if I did want to make a one-off donation or set up a regular one, I certainly wouldn’t do it through a complete stranger that randomly approached me in the street.

Ballerina, fireman, astronaut, moviestar

#217: When you were 10, what did you want to be when you grew up? What are you now? Are the two connected?

Not that I can remember my dreams and plans 15 years ago at all vividly, but I think at that age I had just gone abroad for the first time to Disney World Florida. Whilst out there, we went to Discovery Cove – when I was younger, as in 4-years-old younger, I wanted to be a Mermaid (what kid doesn’t?!), which I think fuelled my fascination in the creatures found under the sea. So be taken to swim with the dolphins… I was in heaven! It was one of the best days of my life. It was from there that I wanted to work with dolphins – either as a dolphin trainer, marine biologist or a dolphin rescuer. 

15 years on… I’m the Editorial & Marketing Assistant at NG Kids magazine UK. The two aren’t directly connected, but we have our ocean special currently on sale where we mention dolphins… so there’s a very minute link. Not that I was asked to write the dolphin pages – I wrote a double page spread called Shore Shapers instead, which was about the little creatures found along the UK’s coast line.

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Image: www.czs.org

Free association – Living in the UK in January.

#18: Write down the first words that comes to mind when we say . . . home. . . soil. . . rain. Use those words in the title of your post.

I guess it’s not the most appealing title but rules are rules! So, being in the UK in January is always given a bad name and everyone kind of has a point. Everyone wanders around looking glum, after all the festivities of Christmas are over and the worries of the year ahead flood back in. Plus it doesn’t help that the weather over here is absolutely diabolical … and we know that the worst is still yet to come (don’t label me defeatist … last year it was still snowing in April!). Even though I’ve had a few down days so far this year, I’m only human, but I’m actually really looking forward to seeing how this year will pan out. I’ve got several things I want to achieve and I know that they’ll only come my way if I remain to work hard for them. So January for me, is the time to start enforcing plans!